"Lillian was one of those disagreeable people who yet have some redeeming qualities, so that you can't write them off entirely – but you sure wish you could. Furthermore, I worked with Lillian, so it was in my interest to keep peace with her. Lillian was narrow-minded and gossipy, talked about her husband and daughter until you wanted them to be swallowed up into an earthquake; she knew her job and did it competently, but with so much groaning and complaining about minute details that you wanted to smack her."
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